City Council's Customer Service Center Shut Down on July 9th
The Stadtwerke customer centre in Halle (Saale), Germany, is a one-stop-shop for a range of utility services including electricity, gas, water, sewage, and public transportation. Here's a breakdown of the services and contact details for each provider:
**Location and Contact**
The main Stadtwerke customer centre is located at Bornknechtstraße 5, Halle (Saale). You can reach them by phone at the local number (0345) 5 81 - 33 33 or toll-free at 0800 581 33 33. For specific departments and services, other phone lines are available, including the SWH Group general switchboard at (0345) 5 81 – 30 00, (0345) 5 81 – 14 44, and (0345) 5 81 61 11.
**EVH (Energieversorgung Halle)**
EVH handles electricity and gas supply in Halle. Customer service and contract management can be done by phone or through the main customer centre. While specific online procedures for EVH are not explicitly listed, inquiries can be made via the Stadtwerke contact numbers.
**HWS (Hallesche Wasser und Stadtwirtschaft GmbH)**
Responsible for water and sewage services in Halle, contact via Stadtwerke customer centre phone lines is available. Specific online forms or portals are not detailed in the available data, but customers can report issues or request services through direct calls.
**HAVAG (Hallesche Verkehrs-AG)**
HAVAG operates the public transportation system. Online services include managing and ordering subscriptions using the ABO-Online portal, where customers can order or modify their subscriptions, and ordering the D-Ticket online. Contact phone is (0345) 5 81 - 56 66, and email for customer service is [email protected]. For subscription inquiries, use [email protected]. Please note that real-time data services may occasionally be temporarily unavailable on the website.
**Energieversorgung Halle Netz (Network Operations)**
Manages the electricity and gas network infrastructure. Contactable via general Stadtwerke customer centre numbers. No specific dedicated online portal was found, but network-related issues or inquiries can be directed to the customer centre.
**General Procedures and Notes**
Customers are encouraged to contact the customer centre primarily by phone or email for their requests and inquiries. The HAVAG portal offers the most advanced online service options for subscription management and ticketing. The Stadtwerke group recently reported a restoration of phone services after a temporary outage, ensuring all usual numbers are fully operational. The customer centre may have temporary closures or limited hours, so checking current notices before visiting is recommended.
In summary, most services for Stadtwerke Halle customers (EVH, HWS, Energieversorgung Halle Netz) are handled via centralized phone and email contacts at the customer centre, while HAVAG provides a specialized online portal for public transport subscription management and ticketing. For detailed or urgent matters, calling the respective service line is the most direct procedure.
Additional online services for HWS include inquiries about container disposal, ordering containers, requesting bulky waste collection, creating a disposal calendar, requesting the collection of old electrical appliances, requesting laboratory services, and applying for connections for drinking and wastewater. Meter readings can also be reported via app at Energieversorgung Halle Netz GmbH. Please note that the Stadtwerke Customer Centre at Bornknechtstraße 5 will be closed on July 9, 2025, and reopen on July 10, 2025.
- For home-and-garden enthusiasts, the Stadtwerke customer centre in Halle (Saale) can arrange for bulky waste collection or help with the order of containers for disposal requirements.
- Though the Stadtwerke group primarily connects customers to utility services, they have recently added an option with HAVAG for purchasing a D-Ticket, enhancing their lifestyle offerings for a comfortable home-and-garden experience in terms of public transportation.
